Terms and Conditions

Terms and Conditions

  1. Please present the E-Voucher and Check-In at the service counter 30 minutes before boarding time.
  2. Documents required for travel are booking documents (E-Voucher can be shown on your phone) and passport/ID card.
  3. This ticket price does not Include? : Cleaning Fee at Phi Phi Islands@Tonsai pier (20 bath/person), National park fee or other additional service fees.
  4. The reservation is flexible and we can change the date of the trip. (Notify 2 days in advance)
  5. Walker Thailand. All rights reserved to change, return or cancel a boat ticket / All customer can’t change, return or cancel a boat ticket after purchase.
  6. All passengers are advised to book and travel a minimum of 48 hours before taking a flight, boat schedule may change due to weather or unforeseen circumstances. Walker Thailand accepts no responsibility for missed flights/accommodation.
  7. The above transfer service can be changed without further notice depending on the suitability of the sea and weather conditions.
  8. In case you travel with an animal, please contact Customer Support first, in order to verify with the service provider.
  9. After making a reservation through our website, if no payment confirmation is received within 24 hours, it is considered that you have forfeited your rights to request cancellation of the aforementioned booking.
  10. Please verify the following travel information before proceeding with payment. If there are any errors in the information provided, we will not be responsible for any issues that may arise. Additionally, if you need to make changes to your travel details, you can contact our team using the information below and await their response:
  • Travel Route: Please confirm the pickup and drop-off locations.
  • Departure Time: Verify the scheduled departure time for your boat ride.
  • Number of Passengers: Ensure the correct number of passengers is listed.
  • Price: Double-check the total price for your journey.
  • Email: Confirm your email address for communication purposes.
  • Contact Number: Ensure your phone number is accurate for any necessary contact.

            If you need assistance or need to make changes, please contact our team using the information provided below. 

We appreciate your attention to these details to ensure a smooth travel experience.

Contact Us

We’re available 24 hours a day, 7 days a week.

Address

44/2 M.1, Thepkasattri, Thalang, Phuket 83110 Thailand.

Phone

(+66) 98 051 6083, (+66) 65 103 6965

Email

walkerthailand.mkt@gmail.com

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